This Privacy Policy explains how Boltmode Labs LLC ("Boltmode Labs", "we", "us") collects, uses and shares personal information when you use our website at boltmode.co and the products we operate, including Capture Log, Referral Card and Daw People (together, the "Services"). If a product has its own privacy policy, that policy applies to that product instead of this one.
If you have questions, contact us at hello@boltmode.co.
1. Information we collect
Information you give us. This includes your name, email address, company name and anything else you share when you contact us, sign up for our mailing list, create an account, or place an order.
Account and product content. When you use our software products, we store the content you create or upload. For example:
- Capture Log: photos, notes, job, site or incident details, and reports you create.
- Referral Card: referral details, including information you choose to share about the person you are referring.
If you share information about another person (for example, when making a referral), you are responsible for making sure you have their permission to do so.
Order information. When you buy from one of our stores, we collect your name, email, shipping and billing address, and order history. Payments are handled by third-party payment processors. We do not store full payment card numbers.
Information collected automatically. When you use the Services, we and our service providers may collect device and usage information such as IP address, browser type, device type, operating system, pages viewed, app interactions, crash logs and approximate location based on IP address. We may use cookies and similar technologies on our websites for this purpose.
Mobile app permissions. Our mobile apps may ask for access to your camera, photo library, location or notifications so certain features can work. You can change these permissions at any time in your device settings.
2. How we use information
We use personal information to:
- Provide, maintain and improve the Services
- Create and manage accounts
- Process and ship orders and handle returns
- Respond to messages and provide support
- Send service-related messages, such as account or order updates
- Send our newsletter and product updates, if you signed up (you can unsubscribe anytime)
- Understand how the Services are used and fix problems
- Protect the security of the Services and prevent fraud or misuse
- Comply with legal obligations
We do not sell your personal information, and we do not use the content you upload to our products for advertising.
3. How we share information
We share personal information only as needed to run the Services, including with:
- Service providers that help us with hosting, storage, payments, order fulfillment and shipping, email delivery, analytics and customer support. They may use the information only to provide services to us.
- App stores and platforms, such as Apple and Google, when you download our apps or make in-app purchases. Their own privacy policies apply.
- Other users you choose to share with, for example when you share a report or send a referral.
- Legal and safety reasons, when required by law or to protect the rights, safety and property of Boltmode Labs, our users or others.
- Business transfers, if we are involved in a merger, acquisition or sale of assets.
4. Data retention
We keep personal information for as long as your account is active or as needed to provide the Services. We also keep it as long as required to meet legal, tax or accounting obligations. When it is no longer needed, we delete or anonymize it.
5. Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Your choices and rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct or update it
- Request that we delete it
- Object to or restrict certain uses
- Receive a copy of your information in a portable format
- Withdraw consent where we rely on consent
To make a request, email hello@boltmode.co. You can also delete your account from within our apps where that option is available. We may need to verify your identity before responding.
California residents have the right to know what personal information we collect, request deletion, correct inaccurate information, and not be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising.
EEA and UK residents: we process personal information to perform our contract with you, based on our legitimate interests in running and improving the Services, to comply with legal obligations, or with your consent. You may lodge a complaint with your local data protection authority.
7. International transfers
We and our service providers may process information in the United States and other countries. Where required, we use appropriate safeguards for these transfers.
8. Children
The Services are not directed to children under 13 (or under 16 where that is the local age of consent), and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.
9. Third-party links
The Services may link to websites or services we do not operate. We are not responsible for their privacy practices.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above. If the changes are significant, we will give additional notice where appropriate.
11. Contact us
Boltmode Labs LLC
Email: hello@boltmode.co